Frequently Asked Questions(FAQ):
iVenture Card Packages
What is an iVenture Card package?
Each iVenture Card package includes a range of attractions, experiences and popular things to do all on a single smartcard. Each iVenture Card is loaded with one iVenture package which includes entry to a selection of individual experiences such as cruises, tours or attractions. Your choice of experiences varies depending on which package you choose.
Each package provides you with complete flexibility to create your own itinerary and convenience to see the things you want to see when you want. Each Package comes packed with a guide to all participating attractions so all you need to do is show your card and have all the fun!
What are the benefits of an iVenture Card package?
With your iVenture Card package you will receive amazing savings and value whether travelling alone or with your family and friends. Every package offers free admission to large range of attractions and experiences and the convenience of having it combined on one prepaid smartcard.
Does the iVenture Card package come with a guide?
Yes. Every iVenture card package comes with an easy-reference, colour guide with a map which provides details on participating operators including address, contact details and special offers. Operator details do change from time to time, so it is recommended that you view our online list of attractions and operator websites for the most up-to-date information.
Is there an iVenture Card Package for children
Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 15. Children who are 16 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.
Do you have a family iVenture Card package?
No. There are currently no family packages available and each member of your party will require their own package. However the savings are substantial for family groups too.
How long is the iVenture package valid for?
We aim to provide packages, which provide you with the most flexibility, and all of our packages expire either 3 month or 12-months from date of card issuance, based on the package type purchased. Each package has different expiry periods and you should carefully review this at time of purchase.
Do I have to use my iVenture Card in consecutive days?
This only applies to our Unlimited Attraction Pass. All unlimited Attraction Pass packages are based on the number of day’s duration you purchased. For example, the Sydney Attractions Pass package is valid for consecutive days only. It can be purchased as a 2 day, 3 day or 7 day pass. If you purchase a 3-day package and you start to use it on a Tuesday, it will be valid for Tuesday, Wednesday and Thursday of that week.
If your travel plans do not suit consecutive days of use, then you may be interested in our Five in One Pack, or our Australia Multi City Attractions pack. With these packages you can visit, at your leisure, 5, 7 or 10 attractions over a 3-month period. Both package types offer a range of top attractions to choose from, across our key destinations and can be used in one day or within 3 months from date of card issuance.
What time does the Unlimited Attractions Pass package run out?
Your Unlimited Attractions Pass package is valid for calendar days, not for 24-hour periods. It will run out on the final day of the duration you purchased. If you purchase a two-day card and start to use if on a Wednesday, it will be valid for Wednesday and Thursday. If you don’t use the package, unused benefits will expire 12 months from date of card issuance.
Does the iVenture card need to be signed?
Yes. All cardholders need to sign the card – both adults and children. For security purposes we recommend that you sign the card as soon as you receive it. Please note that once signed, no refunds or exchanged can be made.
What is the difference between a Sydney Unlimited Pass and a Sydney Flexi Attractions Pass?
Both Packages offer great savings and convenience. The main difference is that the Unlimited Pass allows you to see more of Sydney with access to over 35 included attraction and things to do over a set number of consecutive days. This option is great if you are visiting a city and you want to see it all, without breaking the budget and miss out on anything. It offers exceptional savings and the convenience of not having to pay anything else.
The Sydney Flexi pass in one provides you with flexibility to choose the attractions that you wish to see from our top most visited attractions and experiences with the ability to see them in one day or over 3 months! It’s totally up to you. This package is great for locals and for those that might not be able to commit to consecutive days.
What cities are included in the Australia Multi City Pack?
The Australia Multi City Pass provides you admission to Australia's famous attractions, tours, cruises and things to in Sydney, Melbourne, Brisbane, Gold Coast, Sunshine Coast and Tasmania. It can be used in one city or across multiple cities. It’s ideal for those travellers that are exploring various cities in Australia with it’s flexible validity of 3 months.
Attractions and Other Venues
Do I need to show ID needed at the attraction or venue?
No. Your iVenture Card is all you need to gain access to the attraction or venue. You will be asked to sign the back of your card before you start to use it. Once you reach your chosen attractions or venues, simply present your card at the admissions point.
Do the iVenture Card packages include all attractions in a city or region?
iVenture Card packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located in each package page.
Are the attractions or venues open at all times?
Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.
Can I return to the same attraction using my iVenture Card?
No. The iVenture Card is designed to show you around the city and see as much as you can, different attractions and experiences.
Do I have to pre-book for any tours?
No. However due to limited availability on selected tours and experiences, we do recommend that you call ahead to reserve your place and we have noted this on these attraction in your easy-reference guide that accompanies your iVenture card package and also on each attraction listing online.
Can I book in advance for any tours?
Some of the attractions and experiences do need to be booked in advance. Phone numbers and booking procedures can be found in your iVenture Card package guide.
Are there any special conditions for the attractions or other venues?
Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your iVenture Card package guide or view each attraction listing for the most up-to-date information.
Are there any special conditions for the Oz Jet Boating Ride?
Yes. A $20 supplement is payable on Saturdays, Sundays, Public Holidays and NSW school holidays. Also a 120cm height restriction applies.
Can I buy an iVenture Card package as a gift?
Yes. iVenture Card packages are an excellent gift for, kids, friends and relatives. When they start using their iVenture cards, they can simply sign the reverse. Cards are activated at the first time it is used
Can I purchase an iVenture Card package prior to arrival?
Yes and we recommend it. iVenture Card packages can be purchased at www.iVenturecard.com or by calling 1300 366 476 within Australia, calling +61 2 92631100 if overseas or through your local travel agent. Our customer service center is open 7 days a week from 9am to 8.30pm. (closed Christmas day)
Where can I purchase an iVenture Experiences package?
Is Transport option included on any iVenture Cards available in Sydney?
No. We dont have a pass with transport, however you can easily get around to all the great attractions included on the iVenture Card by using the Sydney Explorer bus or the Captain Cook explorer Cruise as one of your tickets.
How do I get to the Blue Mountains?
Trains to Katoomba in the Blue Mountains depart from Central Railway Station. For timetable and fare enquiries, call 131 500 or visit www.cityrail.info. Alternatively, if you have a car, it is 90 minutes drive from Sydney.
For more information on Sydney public transport visit www.transport.nsw.gov.au